Measurement The balanced scorecard approach to measurement that was developed by Kaplan and Norton, effectively blends traditional financial measures such as costs and budgets with non-financial measures such as customer satisfaction, quality, delivery, employee satisfaction, employee competency, productivity, technology deployment, and innovation. Using the balanced scorecard approach to measurement, the Kaslen Group can help you implement a measurement dashboard as one of your management tools. Just like the dashboard of a car or the cockpit of an airplane, a measurement dashboard gives you key information at a glance, so you can successfully guide your organization or project. Measurement Process Establish Readiness Assess the readiness of your organization or project for measurement based on nine major dimensions. Plan actions to increase readiness.
Define the Scope Establish your priorities, objectives, and boundaries for measurement activities.
Sponsor a Team Involve the right people in the measurement process to gain expertise and buy-in.
Define the Dashboard Use the balanced scorecard approach and facilitated workshops to define measures relevant to your organization or project.
Develop a Measurement System Define data sources and test data collection methods. Design measurement reporting to provide useable information.
Collect and Report Measures Pilot the methods for collecting and reporting the dashboard measures. Make adjustments prior to full implementation.
Use and Adjust Measures Review and discuss measurement results at management and team meetings. Continuously evaluate and adjust the measures based on changing goals.
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